Your SeeWhy Learning Support Team is available to answer your questions about our various course study tool online offerings, assist you in placing your orders if you encounter difficulties or do not understand the process, help you resolve a challenge that you might have viewing the online study tools, replace a missing payment receipt or login information after placing your order, and much more.
Using our Support Request Form below is the fastest way to get a reply under normal conditions, as we have thousands of students at any one time and getting through on the telephone may result in voicemail due to the volume of calls being received by both students and website visitors. We do like to talk to you, but be patient if you call - we do return any voicemail we receive 🙂
* Before contacting our Support Team, you should look through the extensive Question and Answer list below for questions commonly asked of our Support Team. You may find a quick answer to your question, as we have covered, in detail, about 80% of what we are contacted for support on for both sales questions and technical support.
If you are having technical difficulties in viewing the study content, please contact us and we will assist in helping you resolve your challenge. NOTE: We do not provide technical support for your computer or device, but may be able to offer some recommendations.
Frequently Asked Questions
I have not received my login email.
Your student centre login email is generated automatically when you place your order. If you have received your payment confirmation email, but not the login email, then please check your Spam or Junk Mail folder in your email account as our login emails sometimes end up there - we don't know why. If using Hotmail then it is probably in the Junk Mail. Still can't find it? Use the form to the right of this page and request a copy of your login information.
Can I print the online study guide, flash cards and practice exams?
No - simple answer. The technology we use to present these to you is in secure HTML5. You cannot print our online study tools content, as they are interactive.
What about using tablets, iPad®, iPod®, Smartphone or iPhone®? Can I use your study tools?
Yes, our online study material is "responsive" (adapts to device and screen size being used to access). Smartphones/iPhones are not recommended due to smaller screen size and technology used.
Are you a Canadian company in Canada?
Yes, completely! We are Canadian owned and based in Milton, Ontario. We are not a foreign company selling Canadian courses. All our full-time highly professional trainers, course writers, and support staff, are located here in Canada. SeeWhy Financial Learning Inc is an independent full-time business, not related to, or a division of, any other company. Our only business is providing exam preparation study tools for the Canadian financial services and Ontario real estate.
In your order form I see a spot for a "Coupon Code". How do I get a coupon code for a discount?
Coupon Codes are not available for the LLQP course and preparation study tools.
Do you provide classroom instruction?
All the SeeWhy study tools (study materials) are online, with the exception of the optional purchase of a printed version of the Study Guides. The SeeWhy Learning Study Guides are a concise summary, in an easier to understand format, of the course provider's textbooks. So, no, we do not provide classroom instruction.
Can I just use your study tools and not purchase the Course provider's study material?
No. This is a special combination offer of the SeeWhy Learning LLQP Exam Preparation study tools and the IFSE LLQP course and exams. They cannot be separated at purchase/subscription. If you are registered with a different LLQP course provider and want to write your exams with that provider, other than IFSE, you are free to do so. The SeeWhy Learning study tools are designed for the LLQP course, regardless of exam provider.
Can I use just your study material and put aside the textbook from the course provider?
To answer this question we must first ask you, "How successful do you want to be?". By 'successful', we mean both in the highest exam score possible and the success in either advancement within your present job or in seeking employment in your chosen career path. Success means being "the best you can be". We recommend that you take the time, if at all possible, to study properly and invest in your future. Employers want winners and those that drive to succeed. SeeWhy Learning study tools will make sure that you pass your exam. Taking the time to also review and focus on key elements in the course provider's textbooks will help you achieve an even higher score on your licensing exams. Invest in your future!
"Success is the maximum utilization of the ability that you have." Zig Ziglar
"Always do your best. What you plant now, you will harvest later." Og Mandino
I can't access my student account anymore, what happened?
All SeeWhy Learning study tools are sold to you on a subscription basis. Depending on what you had purchased, your subscription time period is 365 days (12 months).
I ordered the LLQP subscription and still haven't received anything in my email. How long does it take?
The SeeWhy Learning study tools are online, immediate access on ordering, and not available in print (except for the optional purchase of the printed study guides through IFSE). If you did not receive you login information email, please use the support request form above to contact us for your SeeWhy Learning login email copy. If you have not received your IFSE LLQP course login information then please contact IFSE.ca support.
All I want is the printed copy of the study guide, how do I order it?
The printed version of the study guide is only available as an optional purchase to those who subscribe to the full LLQP study and exams. There are no exceptions to this policy. The printed study guide is not available as a stand-alone item unless validated by a qualifying LLQP subscription. Contact IFSE.ca support if printed copies of the study guides or textbooks are required.
Can you send me a printed copy of the Flash Cards and Practice Exams?
Again, no. Our very successful learning process, that we stand behind with our money back guarantee, is based on the interactivity of the learning experience of our online study tools.
Do you have a PDF or download copy of the Study Guide?
For a variety of reasons, including security and piracy, this is not possible. So, no, we do not. If you want printed versions of our study guides or the IFSE (CISRO) LLQP textbooks they must be ordered as an optional order through your IFSE.ca subscription.
How long will it take me to study for the exam?
"How long" is a question that we cannot definitively answer. This all depends on your circumstances. Are you working full time and studying part-time? Are you single (not married and live alone) and can dedicate time on a set schedule? Married with young children at home and only have certain hours or days you can study? Is English your primary language? If not, what is your level of comprehension using the English language? Is your course study a workplace requirement and can you use time at work to study? Have you already set a date to write your exam?
As you can see from above, there are too many variables to give you a definite time period that you can complete your studies. Everyone also learns at their own pace. Are you strong in math skills? Most courses require learning math formulas.
Our online study tools stated subscription periods are overly generous in time that you can access to study. More than you should ever need.
The longer you take, the harder it becomes to remember what you learned at the start.
Do you offer other course exam preparation study tools?
All our available exam preparation study tools are listed on our main website page located at www.SeeWhyLearning.com and across the top of our other websites. We do not have any exam preparation study that is not listed. For example, these courses we do not have study tools for: AFP®, IMT®, PMT®, FPE1/2®, or FP1/2® course studies that are not from CSI®. If you do not see it listed then we do not have study tools for it.